Mary Chen and her hardworking team have recently moved their 20-year dry-cleaning business from its high profile location on the corner of Wattletree Rd and Drysdale Street. But those customers who are dedicated followers of this brilliant business can rest easy. Mary and the team have moved next door, just one shop closer to fabric store, Lincraft.
Now with more space and a fresh new look, Lotus Dry Cleaning can offer an even faster service.
While it might seem like a nightmare for some, Mary is cheerful when she describes the fact that she and her staff iron over 100 business shirts a day. “We charge such a low price for ironing shirts that people are always walking through the door with their arms full of shirts,” Mary says. “Why would you do it yourself when we can do it for you so cheaply?”
A good drycleaner is an essential service in any local community and Lotus is renowned and appreciated by Malvern locals. The feeling is mutual with Mary pleased to serve her loyal clientele.
“My Malvern customers are so kind and friendly. They are very happy with our level of service and the fact that we have 30 years of experience. I love serving them because they are so grateful for our careful work.”
Mary has a smile for about 100 customers a day who come in to seek advice and to drop-off ironing, washing and dry-cleaning. Doonas are always coming through the door and Mary is proud of the washing and ironing service offered for sheets and pillowcases. “People like to sleep in crisp sheets that feel as though they have come from a five-star hotel.”
Mary is honest with those seeking expert care for precious items.
“Occasionally I will tell someone that there is too great a risk and that I wouldn’t clean something but I have recently cared for a beautiful 100-year old dress, a very, very old lace tablecloth and a 50-year old rug.”
The team regularly dry-cleans wedding dresses – even those with fine beading.
“We know what to do and people are happy to trust us because we’re honest and careful.”
"People like to sleep in crisp sheets that feel as though they have come from a five-star hotel."